Site Terms & Conditions



The website (hereinafter  mentioned as "the website") belongs to the company with the name ACS AIR COURIER SERVICES Cyprus Ltd and the distinctive title "ACS Courier", which is based in Varkizas 14, 2033 Strovolos (hereinafter mentioned as ACS Courier) .

The use of the ACS Courier website (hereinafter  mentioned as "the company") and its related rights and obligations are governed by the terms and conditions set forth herein and in its integral parts and apply to all its content and its individual pages.

The website is provided by ACS Courier and is addressed only to legal or natural persons with full legal capacity who can enter into legally binding agreements under applicable law. The use of the website, its contents and applications by minors (or under 18 years of age) is prohibited.

Browsing, accessing or using the website and any services available through it is a presumption that the visitor / user has studied, understood and accepted all the terms of use. For this reason the visitor is invited to read their content in advance. In case the visitor / user does not agree with the terms of use of the website, he must not use its services and content.

The company reserves the right to unilaterally modify the terms and conditions at any time and without notice. The company will post online the current version of the terms of use, while the continued use of the website or its services will be considered as an acceptance of the new terms. For this reason, each user is kindly requested to check the terms of use at regular times.

The terms of use of the website, as well as any modification thereof, are governed by national and Community law and any applicable relevant international treaties. Any provision of the above terms that is found to be contrary to the above legal framework or σstops being in motion, automatically ceases to be valid and is removed from here, without in any way affecting the validity of the other terms.

Similarly, in the event that some terms of use become partially or totally invalid or unenforceable, the validity and / or validity of the remaining terms or part thereof is not affected. Invalid and / or non-applicable terms will be replaced with terms that are as close as possible to the meaning and purpose of the invalid or non-applicable terms.

Disputes that may arise from the application of the terms and the general use of the website by the visitor or its user, will be resolved amicably in principle, but if this is not possible they will be governed by Cypriot law and will fall under the exclusive jurisdiction of the Courts of Nicosia.

The following are also an integral and binding part of the terms of use:

the STATEMENT OF PRIVACY PROTECTION - SECURITY AND CONFIDENTIALITY POLICY, the WEBSITE USER MANUAL as well as the user manuals of applications that are easily accessible to all users.

Copyrights – ACS Trademarks

The content of the website (programs, information material of any kind, data, software, graphics, trademarks, names, logos, etc.) is the intellectual property of ACS Courier and is protected by applicable national, Community and international law. It is prohibited to modify, publish, transmit, transfer, reproduce, distribute, present, link, download or otherwise exploit, in whole or in part, the content of the website in any way or means, without the prior express and written license of ACS Courier, which reserves all its legal rights. 

The content of the website is available to its visitors / users for personal use and is prohibited from being available for commercial purposes. 

The products or services of third parties that may be mentioned on this website and bear the trademarks of the respective organizations, companies, partner organizations, associations or publications, are their own intellectual and industrial property.

Use of links to third party websites (links)

In the event that the website provides now or in the future the ability to access third party websites through links, this will be done solely for the convenience of its visitors / users, while the use of these links will be at the sole responsibility of visitors / users and the respective websites will be subject to their own terms of use, for which ACS Courier will not be held responsible. ACS Courier does not warrant the availability of third party web sites and does not endorse or is responsible for the content, accuracy, legality, completeness, timeliness and accuracy of the information or the quality and quality of the products or services, which are available from these individuals through the above websites. ACS Courier is also not responsible for errors or malfunctions of third party websites, as well as for any harm to users from accessing and using the information, services and products provided through them.

Website Validity - Virus Protection - ACS Limitation of Liability - Disclaimer

The website may contain inaccuracies or typographical errors, which will be corrected by ACS at its discretion, if found. However, ACS cannot guarantee the accuracy, completeness, correctness, timeliness or non-infringement of the content of the website for any use, application or purpose. It also does not guarantee that any errors will necessarily or completely be corrected or that all questions raised will be answered. 

While ACS makes every effort to prevent viruses from appearing on this website, it does not guarantee that the functions of the website will be uninterrupted or free of any errors and viruses and is not responsible for any data loss or other damage to the visitor/user or third parties, due either to use / copy / download or to alteration or infection with viruses or other unauthorized third party interventions in files and information available through the website.

Every visitor must take all appropriate security measures (eg antivirus programs) before any "loading" from this website. The cost of any corrections or repairs will be borne by the visitor / user and in no case by ACS. 

ACS is not responsible for the temporary unavailability of the website, for the interruption of individual or all of its functions or applications or for any malfunction or technical issues that may occur. 

ACS, under any circumstances, including negligence, is not liable to the visitor / user or any third party for any kind of damage, direct or indirect, positive or negative, related in any way to the use of the website, navigation to this & the use of the services or information contained therein.

User Behavior

The users of the website must comply with the rules and provisions of Cyprus, European and International Law and the relevant legislation governing telecommunications and to refrain from any illegal and abusive behavior during its use and in relation to it. 

The user of the website is responsible for any damage caused to the ACS Courier website, due to the misuse or improper use of the website and the services offered through it. In the event that ACS Courier is involved in any litigation or is required to pay any compensation for breach of the User's obligations under these terms and conditions, the User will be required to compensate ACS Courier for this reason.

If access to specific information requires the use of a security code (PIN) issued by ACS Courier, each user is solely responsible for ensuring the confidentiality of their passwords and bears the sole risk of harm to himself or ACS. Courier from third party access in any way to the codes.

If access to specific information requires the use of a security code (PIN) issued by ACS Courier, each user is solely responsible for ensuring the confidentiality of their passwords and bears the sole risk of harm to themselves or ACS Courier from third party access to the codes.

Access to the applications of the Website - Simple & Registered User   

The information entered during registration must be complete and true and must include the following: full name, valid e-mail address.

For the convenience of the users of its services, ACS Courier provides through the website some dynamic applications, such as the conditional access to the tracking of each user's shipments, the search for the nearest store of its network, the calculation of indicative shipping costs, the display of the list Τ.Π.Υ. (service pricelist) or A.Π.Y. (invoice of service) etc.

These applications may be used only for the above mentioned purposes and are for informational purposes only. ACS shall not be liable in the event of any incorrect registration or any damage to the user from the use of such information or applications. Especially with regards to the applications related to specific shipping information, the information extracted from it is intended solely for the user who sent it or on whose behalf it was sent by others and its use is prohibited by any third party.

This is a strictly personal service and therefore the sender’s right to use the application related to the shipment and the information related to it cannot be assigned. Any access or use by any unauthorized third party is strictly prohibited.

Some, more specific, electronic applications of the website (such as the applications "ACS Connect", "my ACS", "ACS Web Services", "Login area", "registered users area") require the registration of the user as well as a password or passwords, through which he / she will be able to use them.

Next to the name of these applications there is a «» icon, which means that this application is locked for unregistered users and its use requires the registration of the user based on the respective procedures governed by ACS.

For more information on both the registration process and the types of applications for which registration is required, as well as the accessibility ratings, each user can refer to the Instructions of Use of the Website. In any case, the user registration presupposes the explicit and unconditional acceptance of the terms of use, including those contained in the Privacy Statement  – Security and Privacy Policy, and this acceptance is always requested by ACS and is necessary to complete the process for user registration. By accepting the terms of use and completing the registration, the user is considered to have unreservedly accepted the following:

To That he/she will use / operate and / or install the applications in its computer infrastructure, according to the instructions and terms contained in their distribution & operation instructions ("user manual" or "Operating Terms"), which are available on the website and which he has thoroughly studied in advance and fully understood.

That it will use every improved version of the applications, as it is always updated and available from ACS Courier.

That by using the ACS applications and where he/she performs the preparation or ordering of shipments, he/she accepts the validity of these shipments and the charges that ACS invoices for them, according to its respective official price list or according to any more specific existing written agreements. 

That ACS Courier has granted him the solely right to use the electronic applications, but not the copyright on them, which belong to its full, exclusive and undisputed ownership and therefore has no right to sell or in general further grant him right of use to third parties.

That the electronic applications and the "user manual" are provided by ACS Courier to the user "as it is" and ACS Courier does not guarantee their functionality and in no case is responsible for any kind of loss or damage (including indicative of any positive or deposit losses, lost profits) that might occur through their use and expressly and unconditionally waives any relevant claim against ACS Courier for any damage that he/she suffered, for any reason, from the use of the applications.

That he / she is solely responsible for the protection and confidentiality of the passwords in the ACS Electronic Applications ("username & password"), which are provided by ACS for his/her own use only, and he/she bears the sole risk of damage to themselves or ACS from any access - in any way - to a third party. Even if a registered user wishes to assign access to his / her account to third parties - other users - he / she may at his / her own risk declare them to ACS through the online access management application without disclosing his / her personal access details. In any case, the assignor is responsible for granting access permissions to third party users and ACS bears no responsibility.

That his/her account and registration have been completed with a valid personal e-mail address, to which only he/she has regular access, and if this is not the case, it can be canceled unilaterally by the company.

That the user must immediately notify ACS, at, if any third party is informed of the password or if there is any unauthorized use of its email address or if it becomes aware of any breach of security.

That in case the user is asked at any time to electronically accept the terms and conditions of the applications and accepts electronically (via relevant electronic acceptance - click or enter on a button on the screen - in an area where there is access only with his/her own unique codes) they accept that they have received their full knowledge and accept them explicitly, fully and unreservedly, as if they had done it themselves.

That he/she accepts and guarantees the accuracy of his/her own electronic entries and selections and is solely responsible in case of incorrect or inaccurate entry.

Through a special service available on the website section «My Account» the registered user has the ability to retrieve the company's service invoices that concern him/her, in digital format (PDF) using secure personal passwords (username & password). There is also the possibility if one wishes to choose to cancel the sending of invoices in printed form, choosing their exclusive receipt from the ACS website by submitting an electronic invoicing application (download in PDF / text format A & B of the customer's invoice) in the section under «User Details» on the ACS website or by sending an e-mail to the company. The e-invoice deactivation e-mail can be found in ACS's electronic communications with the customer regarding its electronic invoices. In the event that the electronic transmission of ACS invoices is selected, the user expressly consents and accepts the specific method of sending and receiving invoices and in addition declares that he/she wishes to cancel the sending of invoices in printed form and to receive automatic notification for invoice issuance via e - mail, in which there will be the appropriate link (hyperlink), to the website to enter the special security area "login" or "my ACS" with its unique security passwords.

The upload / download in PDF / text format A & B of the Customer's invoice will be considered automatically as the electronic receipt of his/her invoice by him/her, with the simultaneous recording of the date / time and his/her electronic address (IP), at the time of the upload . The user expressly and unconditionally accepts that the e-mail address to which the updates will be sent is under his/her complete, exclusive and undisputed control, therefore ACS is not responsible for any damage it may suffer from any third party access, in any way to his/her e-mail.

If at any time the user wishes to have any invoices in printed form, they will be able to select it from the «User Details» section. For more information on ACS Customer Online Invoicing you can visit the «ACS e-Invoicing».


For any information, clarifications, submission of any request: for change of data or interruption / restriction of access / use of the ACS Electronic applications mentioned here, the user can visit the company website ( and login to his/her account (assuming he/she has one / has registered) by selecting the appropriate options, or contact the customer service department at +357 22 273003, or send an email to: «»

For any communication, especially with the Website administrator, the user can send a letter electronically to the e-mail address «» for any specific questions regarding the reproduction rights of any part of the content of the website, as well as for requests for approval of reproduction of content, you can contact the email address «» in order to forward your request to the respective part of the company .

Clarification regarding (ΓΟΑΜ)

ACS courier products and services are governed by the General Terms of Carriage (ΓΟΑΜ)which are available on this website and at all ACS stores, from where anyone interested can obtain a copy.

The terms of use of the website should not be confused with the terms of the transfer of ACS, which in any case govern the provision of courier services and awhich are assumed to be accepted by the user when  in any way or by any means has assigned ACS such services.

The electronic creation of a shipment - order by a registered user of the website, signifies the automatic acceptance of the current version of ΓΟΑΜ, and that the sender has filled in all the necessary additional forms (eg Recipient Charge or Cash Charge - for parcels - or Proforma Invoice for international shipments).

Membership termination – Termination of corporation with a client with legal differences

Termination of membership is possible at any time for cases of change of e-mail deletion of user e-mail or unilaterally by ACS in case of irregular use of the Site or termination of cooperation with a contract-credit customer. Any claims of the company after the termination of the cooperation with a client and in case legal requirements arise, this will not be reflected in the display of the client tab.